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In Terminal Server-type installations, each user created their own duplicate copy of the Public Folder and GAL contacts saved in their Windows Profile directory along with their personal contacts, which could lead to high CPU and disk utilization.In Shore Tel 13, partly to address these issues, the software was changed to store the user’s contacts (and Call History) on their Home Server—the HQ or DVS managing that user’s extension.In this KB, we’ll discuss how the feature has evolved in recent versions of Shore Tel, and where we are today.In Shore Tel version 12 and prior, all imported contacts were saved on the Client PC’s hard drive and could be searched and dialed from Communicator.When making outbound calls, users can also view and initiate calls to their own personal contacts from the physical phone’s directory screen as well as from Communicator, but they’re still personal contacts–they will not be seen or accessed by other users.

And if users roamed temporarily to another desktop, their contacts were not available on that computer unless they also loaded Outlook and the Shore Tel tools, and waited for the synchronization to complete.It’s rare for a user to have more than a few hundred personal contacts in Outlook, but Global Address Lists or Public Folders containing thousands of names is fairly common.Shore Tel components connected to Microsoft Outlook to import the user’s personal Contacts, and optionally the Active Directory Global Address List (GAL) and Exchange Public Folders that the user had permission to access.There were some drawbacks to using this method, however.Now when users moved between computers they saw the same contacts, whether that computer was another Windows box, a Mac, or a Linux machine running Communicator for Web.

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Furthermore, incoming calls could reference the contact list on the server and display the “friendly name” associated with that Contact on the phone and Communicator, instead of whatever the telco sent.

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